A Trip to the Emergency Department
I had just finished demoing a couple of boats and returned inside before getting ready to go training when I heard Jenny asking for help. She had tripped over the carpet edge and went down using her right arm to stop her fall. She was on the floor in pain clutching her right arm with her left one. It was definitely a hospital case but do I call an ambulance or hope that I could get her to her feet and take her in the car.
It wasn’t life threatening so after putting a bandage around her arm and putting it in a sling, with a bit of difficulty I got her to her feet, even more difficult. She was in pain, but we were soon in the car heading to Midland Hospital.
When we arrived just after 5.00pm Jenny was patience number 27 and they were only up to patience number 6 to go to triage at the time. Triage I found out was where you get your injury evaluated. I and other guests weren’t allowed inside the waiting room because there were 21 other patients in there and all seats were taken so we had to wait outside in the cold and although we were undercover it was cold. I think it got down to 8 degrees.
After about four hours a lady who arrived way later and was also waiting out in the cold had a hot chocolate delivered by her two teenage children. When they realised another lady and I had been waiting outside for a long time they both insisted that the lady and I deserved to have their hot chocolate which was such a nice gesture. The lady who ordered the hot drinks or her daughter had a coffee shop nearby. The cup had the name Syds and Phyllis on it which was on Foundry Road. So if anyone
goes for a coffee there thank them for me.
Just before Jenny’s number was coming up to go to triage I went to see if I could get inside, but no such luck. Then the young lad who gave me the hot chocolate came around and gave me and the other lady a blanket. It was still in a wrapper with the price on $49.95. What kindness.
About midnight the lady taking people’s details at the door said we could go inside now as there were now seats to accommodate us. The lad was still around so I thanked him and gave him the blanket back although he insisted I could keep it.
It was much warmer inside and Jenny was much happier now I was beside her. Jenny said all the nurses had been great but because she was a level 3 patience a lot of the more serious cases went before her.
So far today there had been 221 patients go through the Emergency Department. There were about 40 since we had been there at 5.00pm so they were incredibly busy.
About midnight the nurse said it was Jenny’s turn so we went into a room to be assessed and for the nurses to fill out more paperwork and ask the same questions over and over. Once assessed we were then sent to the xray department where we waited. I was just getting into a movie when it was Jenny’s turn to go in.
Her arm didn’t look good, but the xray man didn’t say too much and left all the nitty-gritty detail for the doctor to tell us. Once a bed was available we moved into a ward but Jenny was more comfortable sitting in a wheel chair as the pain didn’t allow her to move much.
Again the nurses and the Doctor were very nice. The doctor looked at the xrays and said that Jenny had a fracture in her humerus (upper arm) and another chip further up. The good news was, no hospital stay, but Jenny needed to have her arm in a collar and cuff sling. The sling was a little different to the bandages we used in first aid. It was now a soft strap with Velcro. The doctor said the fracture will heal by itself, but the sling will have to be on for 6 weeks, so Jenny will have
limited movement until it heals.
By the time we got out of the hospital it was 2.00am, 9 hours after we arrived, although the more serious cases were out a lot quicker.
Going to ED was an eye opener. I was surprised how many patients they had to deal with every day. Although we were there for a long time everybody was very nice and thorough and they tried to make Jenny’s journey and experience as good as they it could be.